Complaint Analytics Dashboard
Comprehensive insights and performance metrics
Real-Time Analytics
Track complaint trends, departmental performance, and resolution metrics
Live Data20% Resolution1d Avg
Total Complaints
192
Resolved
39
In Progress
56
Blocked
49
Avg Resolution
1d
Closure Rate
20%
Open Cases
153
Complaints by Department
Distribution across government departments
4 departments handling complaints
Complaints by Category
Types of complaints received
3 different complaint categories
Complaint Volume Trends
Daily submissions vs closures over the last 14 days
Trending up by 5.2% this month
Showing complaint activity for the last 14 days
Top Performers (Department)
Resolution rate by department
Departments ranked by resolution performance
Top Performers (Staff)
Staff members by complaint resolution
Top 5 assignees by workload
Top 10 Areas by Complaints
Hotspot barangays with most complaints
Based on 192 total complaints
Complaints by Channel
Communication platforms used
3 different communication channels
Response Time Distribution
How quickly complaints are resolved
Majority resolved within 3-7 days
Status Distribution Over Time
Daily status breakdown (last 14 days)
Track status changes over time
Monthly Performance (Last 6 Months)
Total vs Resolved complaints per month
Resolution rate improving monthly